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Frequently Asked Questions

Airport Shuttle FAQs

How do I pay for a trip to the airport on the shuttle?

You can reserve online or buy a ride voucher at our kiosks at select shuttle stops. Bloomington Shuttle payment kiosks are located at the IMU, Willkie. The business center computer of Home2 Suites easily directs guests to our reservation page. You will need your mobile device and valid credit card to use the kiosks. The drivers do not sell tickets and cannot make change. It’s best to purchase your online reservation well in advance of your departure time.

Are tickets refundable or transferable?

Shuttle tickets are nonrefundable nor transferable to another person.  A ride credit for future transportation needs may be issued to your account. Credited tickets are only good for one year. For those needing a refund please call our dispatch center at 800-589-6004.

How long are credited tickets good for?

Credited tickets are only good for one year.

Age of Passengers

All minors 17 years of age or younger must be accompanied by an adult (18 years of age or over) when traveling with GO Express Travel.  GO Express Travel reserves the right, but is not obligated, to verify the age of any passenger.

How much luggage may I bring on the shuttle?
You may bring two suit cases of no greater than 70 lbs. or 62 linear inches and one carry item which must be able to fit under your seat or in the compartment overhead. Additional luggage will result in the purchase of an additional ticket with up to two more stowed bags.
Is there a charge for small children?

Children ages 3 and under may ride the Airport shuttle for free. For booking, please call 800-589-6004.

Can I travel with my pet on the shuttle?
Yes. Animals must be crated. Of course service animals for impaired passengers are always welcome.
Do I need a reservation to ride?

Reservations are given loading preference. We recommend you make a reservation using our website, or by calling us at 800-589-6004. Our reserved riders are always seated first.

Can I pre-pay a ticket for someone?
You may purchase online and input the “passenger name” on the payment page. You may purchase a ride voucher from any of our kiosks at the shuttle pick-up locations at any time. For the sake of simplicity and ease of mind, we recommend that you make a reservation in advance using our online reservation system.
When should I be at the shuttle stop to catch the bus?

We recommend you are waiting at your shuttle stop no less than 10 (minutes) before the scheduled departure time, make sure you have purchased a ride card.

Can I park my vehicle where I get on the shuttle?
GO Express Travel, does not recommend parking without permission at any location(this may lead to your vehicle being towed at your expense). Again, we have no authority to say that you should ever leave a vehicle unattended in a location without permission.
Can the shuttle buses be rented for use by private groups?

Yes, GO Express Travel, is insured and licensed to provide both large and small group transportation to anyplace in the U.S., Canada or Mexico. Just call our reservation center at 800-589-6004 and tell us where you would like to go!

Where do I find the shuttle at the airport?

The shuttle picks up at the Ground Transportation Center located directly across from baggage claim area on the lower level of the main terminal in Zone 1.

GO Express Travel is not liable for damage or loss of baggage or other property. The individual or group is responsible for belongings. Do not leave anything on the vehicle. If an item is left on the bus the customer is responsible for paying all applicable shipping cost.
What is your contact information?

Bloomington Shuttle Service, Inc. / GO Express Travel
3200 Venture Blvd.
Bloomington, IN 47404